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IoT Knowledge Base
Learn the key concepts you need to know. Without the technical jargon.
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IoT Reports & Guides
In-depth research, white-papers and guides from Pelion.
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Blog Articles & News
The latest insights on industry trends, best practices, and Pelion announcements.
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Events & Webinars
Upcoming events, online sessions, and expert-led webinars
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About Us
Our mission, values, team, and the solutions we offer in the IoT space.
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The Team
Meet our team behind Pelion's effortless connectivity.
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Careers
Job opportunities, company culture, and the benefits of joining our team.
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Sustainability
Our commitment to environmentally responsible practices.
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Contact Support
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Contact Us
Get Started
Welcome to Pelion.
Let's get you connected
- Login
- Activate
- Configure
Step 1
Log into the
Pelion Portal
If you have not logged in previously, you will need to first register your account. When signing up you or the registered account holder will have received a welcome email containing your login credentials.
Once you have your login details go to the relevant portal and login with your username and password.
Step 2
Activate your
Pelion IoT SIM
For security, your Pelion IoT SIM has been shipped to you in a pre-activated state. In order to use it on the Pelion network you will need to activate the SIM and initiate the subscription.
Go to Activate in the left navigation and follow the instructions below:
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Enter the ICCID printed on the back of your SIM card
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Select a rate plan from the available options
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Click "Next" to complete activation
Step 3
Configure
your device
Now that you have activated your SIM, lets get your device connected.
Once your SIM is installed, you will need to configure your device APN settings to connect to the Pelion data network. How to do this depends on the device you are using and you may need to refer to the manufacturer guidelines, but finding the APN settings is easy.
Place SIM in device
Punch out the SIM to the size that your device requires, place it in your device SIM tray and power on the device.
Configure APN
To find your APN settings in the Pelion portal, go to Subscribers in the left navigation and then click on a SIM to view its record. Select Networks tab to view APN name, username and password.
Set security
Don’t forget to set your security to PAP or CHAP at this stage. Do not select no security.
Your device is now fully connected and ready to go!
Questions?
Additional Support
Need a little help?
Try these options
Product how-tos
interactive demos for key user journeys.
Help Docs
Technical documentation and help material
Contact Support
Troubleshooting? Lets help with that.