IoT Knowledge Base
Learn the key concepts you need to know. Without the technical jargon.
IoT Reports & Guides
In-depth research, white-papers and guides from Pelion.
Blog Articles & News
The latest insights on industry trends, best practices, and Pelion announcements.
Events & Webinars
Upcoming events, online sessions, and expert-led webinars
About Us
Our mission, values, team, and the solutions we offer in the IoT space.
The Team
Meet our team behind Pelion's effortless connectivity.
Careers
Job opportunities, company culture, and the benefits of joining our team.
Sustainability
Our commitment to environmentally responsible practices.
Contact Us
Feedback
Pelion are committed to providing our customers the highest level of service, and we feel that feedback allows us to understand what we are doing well and what we can improve on.
We are constantly looking to improve our service so if you have an idea or some insight on ways we could improve our service then we would love to hear from you. You can provide feedback to our in various ways.
- Email Feedback@Pelion.com
- Contact your dedicated account rep (if applicable)
- Leave us a review on G2. Help your peers discover Pelion.
- In Platform - We have partnered with Hotjar to allow you to leave us feedback on anything within the Pelion Portal.
We know that sometimes things do go wrong and it may be necessary for you to contact us about a problem. If you are unhappy with our service, you can speak to our support team who will work with you to resolve any issues you are having. You can contact us directly 24/7 through the details at https://pelion.com/support
In the unlikely event that this does not resolve your issue, please get in touch with us at complaints@pelion.com and we will work to resolve your issue straight away. If we cannot resolve it immediately, we will let you know and work to form a plan of action with you.
f we are unable to resolve your issues within eight weeks, you are able to complain through an independent third party Internet Service Adjudication Scheme.
Pelion is a member of the Communications and Internet Services Adjudication Scheme (CISAS), who will review your complaint and work with you independently. If CISAS decides that your complaint is justified, we will act on any decision made and work to put things right for you.
To contact CISAS you can reach them via:
Email: cisas@cedr.com
Phone: 0207 5203827
CISAS Centre for Effective Dispute Resolution
70 Fleet Street
London
EC4Y 1EU
Please be aware that CISAS can only take on cases that have been with our Complaints department for eight weeks or longer.