Pelion are committed to providing our customers the highest level of service, and we feel that feedback allows us to understand what we are doing well and what we can improve on.
We are constantly looking to improve our service so if you have an idea or some insight on ways we could improve our service then we would love to hear from you. You can provide feedback to our team by sending us an email.
We know that sometimes things do go wrong and it may be necessary for you to contact us about a problem. If you are unhappy with our service, you can speak to our support team who will work with you to resolve any issues you are having. You can contact us directly 24/7 through the details at https://pelion.com/support/
In the unlikely event that this does not resolve your issue, please get in touch with us at [email protected] and we will work to resolve your issue straight away. If we cannot resolve it immediately, we will let you know and work to form a plan of action with you.
If we are unable to resolve your issues within eight weeks, you are able to complain through an independent third party Internet Service Adjudication Scheme.
Pelion is a member of the Communications and Internet Services Adjudication Scheme (CISAS), who will review your complaint and work with you independently. If CISAS decides that your complaint is justified, we will act on any decision made and work to put things right for you. To contact CISAS you can reach them via:
Email: [email protected]
Phone: 0207 5203827
Centre for Effective Dispute Resolution
70 Fleet Street
Please be aware that CISAS can only take on cases that have been with our Complaints department for eight weeks or longer.