From Wi-Fi to Real-Time Data: Pelion Transforms Lothian’s Fleet

In 2017, Lothian, a leading public transport provider in Edinburgh with a fleet of over 700 environmentally friendly vehicles, recognized the need to modernize its connectivity infrastructure. With rising passenger expectations and increasing operational complexity, the company sought a partner capable of delivering a robust, scalable, and cost-effective wireless solution to support a variety of critical functions, ranging from real-time passenger information systems and onboard Wi-Fi to remote CCTV streaming and contactless ticketing.

The challenge

Lothian faced the sunset of legacy 2G and 3G networks, growing demands for real-time services, and a need to reduce manual site visits. They invited UK connectivity providers to present solutions. Among them, Pelion stood out, not by offering flashy presentations, but through meaningful conversations and deep technical insight.

Philip Lock, Strategic Systems Manager at Lothian, says: “It was immediately clear that Pelion’s technical expertise and understanding of our needs went far beyond others.”

The Pelion solution

Pelion delivered a holistic solution comprising three key elements:

• Cost-effective cellular connectivity via fast, resilient 4G backhaul.

• Reliable, resilient network infrastructure to support high-speed data transfer and low-latency applications.

• Advanced connectivity management through Pelion’s platform, the Pelion, Portal, allowing real-time SIM monitoring, data usage tracking, and alert configuration.

  The deployment included over 2,000 Pelion SIMs across the Lothian fleet, powering:

• Passenger Wi-Fi services

• Remote updates to destination screens and passenger information systems

• Health monitoring and streaming of CCTV systems

• Real-time integration of Electronic Ticketing Machines and contactless payment terminals

Implementation & support

After exhaustive testing, the solution went live. Pelion prioritized support during rollout, ensuring the transition was smooth and responsive. Within six weeks, Lothian’s entire fleet had upgraded connectivity in place.

Throughout the partnership, Pelion demonstrated flexibility and a collaborative spirit. From integrating with third-party equipment providers to providing rapid technical support, Pelion remained a dedicated ally.

Dave Weidner, CEO of Pelion, highlighted the significance of this relationship:
"At Pelion, we strive to provide the best connectivity in the world backed by exceptional support. The Lothian case is a perfect example of how our solutions are tailored to exceed customer expectations."

Path to value: planning and optimization

Pelion’s first step was to conduct a detailed analysis of Lothian’s historical data usage. This enabled the creation of a bespoke data tariff that aligned precisely with operational needs. The result:

• More predictable billing

• Elimination of data overuse charges

• Simplified operations with a single consolidated invoice, reducing administrative overhead

Tangible benefits

1. Lower connectivity costs

Thanks to Pelion’s aggregated buying power and intelligent planning, Lothian enjoyed reduced connectivity expenses and more efficient cost management. Custom data bundles were matched to usage needs, preventing overspending and aligning with budget expectations.

2. Reduction site visits

Wireless connectivity enabled remote updates and diagnostics. Destination screens could be updated without dispatching personnel, and CCTV systems could be monitored in real time, saving time, reducing costs, and boosting operational efficiency.

3. Improved passenger safety and experience

CCTV streaming supported faster responses to incidents and better staff and passenger safety. Real-time data updates enhanced customer satisfaction, keeping riders informed via apps and digital signage.

4. Seamless network transition

The sunsetting of 3G networks posed a challenge, but Lothian’s proactive approach, backed by Pelion’s support, ensured a seamless transition. "The way Lothian handled the 3G sunset is a testament to their foresight and our team’s ability to support and deliver,” said Dave Weidner.

Proven results

·       700+ vehicles connected and operating with enhanced digital services

·       2,000+ Pelion SIMs powering everything from ticketing to CCTV

·       5+ years of sustained partnership and innovation

·       Significant cost savings through optimized data plans

·       24/7 technical support, rapid issue resolution

·       Enhanced service reliability, improved customer feedback

Customer testimonial

Philip Lock sums up the experience:
“Pelion’s reaction has been fantastic when it has really mattered. Whether through technical support, coordination with third-party vendors, or executive involvement, they’ve been a true partner. When it comes to choosing a connectivity provider, I wouldn’t hesitate to recommend Pelion.”

A partnership built for the future

Lothian’s journey with Pelion underscores the transformative power of reliable connectivity. It’s more than just infrastructure, it’s about operational efficiency, cost control, customer safety, and digital innovation. Pelion has not only delivered on the technology, but also stood by Lothian as a dedicated partner in every sense.

For businesses seeking a trusted connectivity partner, the Lothian case study stands as a compelling example. As Dave Weidner puts it:
“Anyone planning an IoT solution or connected service needs to consider a provider’s ability to support from deployment to decommissioning. At Pelion, we design our services to ensure customers stay well-connected and well supported every step of the way.”

Ready to transform your fleet’s connectivity?