Overview

Pelion has once again demonstrated the potential of eUICC (embedded Universal Integrated Circuit Card) technology by leading the world's largest enterprise-level migration. This achievement resolved key network challenges for a major global logistics company, improving device connectivity, reducing operational costs, and setting a new benchmark for future eUICC migrations.

The Challenge

A leading Fortune 100 company, managing a vast logistics network of over 20,000 vehicles, faced significant challenges with their connected door access devices. Delivery drivers often encountered slow, disconnected, or malfunctioning devices that caused delays or failed deliveries—directly impacting customer satisfaction and operational efficiency. Upon investigation, Pelion identified that these issues stemmed from:

• Limited cellular network coverage and roaming network inconsistencies.

• Incompatibility between different radio network technologies.

• Device firmware limitations affecting seamless device operation.

In order to overcome these challenges, the company required a new network configuration and a robust solution for SIM profile migration.

Pelion Delivered

To solve these connectivity challenges, Pelion offered its Managed eUICC Service, which provided the logistics company with eUICC-enabled SIM cards capable of migrating between different mobile network providers without requiring device replacements. Pelion’s solution allowed the company to transition from Provider A to Provider B, a more cost-effective network service provider, improving performance and reducing operational costs.

The solution also enabled:

• Seamless device migration across thousands of vehicles without service disruption.

• Reduced latency and improved uptime for connectivity.

• Automatic network selection for improved connectivity and service reliability.

Pelion’s team worked in close collaboration with the customer’s technical teams to address several key challenges in the migration process, including:

• Ensuring device compatibility for the eUICC migration.

• Meeting firmware update requirements for a smooth transition to the new provider.

• Developing a custom firmware upgrade process for APN selection updates.

Key Challenges Overcome

1. Device Compatibility and Firmware Issues
   The large-scale migration required devices to be compatible with the new eUICC SIM profiles. Pelion worked closely with the customer’s teams to assess and update device firmware, ensuring all devices were ready for migration.

2. Migration Failures and Risk Mitigation
   With thousands of devices in the fleet, migration failures posed a significant risk to service continuity. Pelion mitigated this by implementing an always-available fallback profile and a robust 'revert and reset' processto quickly address any failures.

3. Scaling the Migration
   Initial testing involved a small batch of devices to iron out potential issues, particularly with profile contention and firmware integration. This was followed by a scaled-up migration process, which used automation for de-staging and rollback of any failed updates, ensuring a streamlined and efficient process.

4. Collaborative Problem-Solving
   Pelion’s team worked closely with the customer’s technical team and the eUICC technology partner, ensuring smooth coordination and timely resolution of issues. The success of the migration relied on a strong partnership, which helped to identify and mitigate issues early on.

Success and Results

The migration was a resounding success, achieving 40% operational cost savings, which was the primary goal. Key achievements include:

• High migration success rates: The careful management and testing of small-scale migrations led to a smooth full-scale rollout.

• Improved connectivity: Devices experienced reduced latency, better uptime, and improved network selection.

• Cost savings: By migrating to a more cost-effective provider, the logistics company achieved a 40% reduction in operational costs.

Pelion’s CTO, Alan Tait, noted: “The results were excellent. Not only did we achieve a high success rate in the migration, but we also managed to avoid any disruption in connectivity for the customer’s logistics operations. The 40% cost reduction and improved network selection were critical milestones, and we are proud to have set a new benchmark for eUICC migrations in IoT.”

Conclusion

Pelion’s Managed eUICC Service enabled the world’s largest enterprise eUICC migration to date, empowering a Fortune 100 logistics company to achieve significant operational cost savings and improved connectivity across its vast fleet of vehicles. This migration serves as a prime example of how Pelion’s future-proof connectivity solutions can drive efficiency and innovation for global enterprises.

Interested in learning more? Contact Pelion today to explore how our eUICC services can transform your IoT deployment and help you achieve your connectivity goals.

Pelion’s successful migration illustrates the power of eUICC technology to drive cost savings, enhanced network performance, and improved service quality in large-scale IoT deployments.