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Driving Connectivity Forward - A Success Story of Well-Connected Urban and Rural Transport

June 10, 2024 — 3 min read

Reliable connectivity is crucial for businesses to operate efficiently and provide exceptional service to their customers.

The latest case study from Pelion, featuring our long-standing partnership with Lothian , exemplifies how robust connectivity solutions can transform operations and customer experiences.

Lothian, a key player in Edinburgh and the Lothians' public transport sector, has been working with Pelion for over five years. During this period, Pelion has supported Lothian’s extensive fleet of over 7  vehicles, ensuring seamless and dependable connectivity that enhances both operational efficiency and passenger satisfaction.

Dave Weidner, CEO of Pelion, emphasises Pelion’s commitment to excellence: "At Pelion, we strive to provide our customers with the best connectivity in the world which demands that we deliver the exceptional support services. The Lothian case is a perfect example of how our connectivity solutions can be tailored to meet and exceed customer expectations, even in challenging situations."

One such challenge has been the sunsetting of 2G and 3G cellular networks, which poses a significant risk to many customers relying on these older technologies. However, Lothian handled this transition brilliantly with the steadfast support of Pelion's team. Dave noted, "The way Lothian managed the 3G sunset of legacy networks in the UK is a testament to their proactive approach and our team's ability to provide the necessary support and expertise. With our help, this transition was almost seamless, ensuring continuous service and reliability for their passengers and operations."

Pelion’s flexibility and technical prowess have been pivotal in this partnership. From providing 4G backhaul connectivity and optimised data tariffs to implementing remote CCTV downloads and real-time information systems, Pelion has ensured that Lothian's fleet remains at the cutting edge of technological advancement. This includes deploying approximately 2,000 Pelion SIMs across various devices such as ticketing, passenger Wi-Fi, and contactless payment systems.

Philip Lock, Strategic Systems Manager at Lothian, reflects on the partnership: “Pelion’s reaction has been fantastic when it has really mattered. Not only in the form of help from our technical support engineers, but working collaboratively with other equipment providers, and demonstrating visible commitment from senior Pelion executives in helping ensure resolution.”

As businesses face the ongoing challenges from network evolution and technological advancements, the partnership between Pelion and Lothian stands as a beacon of effective collaboration and innovative problem-solving. Pelion’s commitment to its customers, coupled with inherent technical expertise, continues to drive success and resilience in an ever-changing connectivity landscape.

For businesses seeking a reliable connectivity partner, our track record with Lothian serves as a compelling case study. As Dave aptly puts it, "Anyone planning an IoT solutions or connected service need to consider the connectivity provider’s expertise and ability to support their needs from deployment to decommissioning.  Pelion makes sure our customers remain well-connected, and well supported, by design."

Read the full Lothian case study HERE 

Download a pdf of the Lothian Case HERE

Get connectivity from us today if you want to be well-connected by design