Terms and Conditions of use

What do these terms cover?
  • These terms and conditions of use (“Terms”) apply to users of any web sites operated by, or on behalf, of Pelion IOT Limited (“Pelion”) or its subsidiaries (together, the “Pelion Website”). Pelion is a private limited company registered in Scotland with company number SC211701 (hereinafter referred to as “We/Us/Our”). Our registered office address and principal place of business is at Pelion IOT Limited, 319 St. Vincent Street, Glasgow, G2 5LD, Scotland, United Kingdom

To contact us, please e-mail [email protected].

By using a Pelion Website, you accept and agree to be bound by and abide by these Terms. If you do not agree to these terms, you must not use our site.
These Terms are deemed to incorporate the following additional terms and conditions and policies:


Your Account

You may register for an account on a Pelion Website (an “Account”) and must do so in accordance with the following terms:

  • You must not provide any false information when creating an Account or create an Account for anyone else without their permission.
  • You must provide a valid email address.
  • You must be at least 18 years old to register an Account on any Pelion Website.
  • You must keep your password confidential and not disclose it to anyone else or let anyone else use your Account on your behalf.
  • You must not assign or transfer your Account to another person or third party.
  • Any activity completed through your Account will be deemed to have been completed by you.

We have the right to disable any user identification code, password or Account, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

You are responsible for the security of your Account. Pelion is not liable for any loss or damage arising from your failure to keep your Account secure. You will notify Pelion immediately at [email protected] if your Account information is lost, stolen, or otherwise compromised.

All of the information we collect from you is subject to our privacy policy. If you breach these Terms we may contact you directly using the information you have provided on registration of your Account.

Some of the Pelion Websites allow you to adjust your privacy settings in respect of information that is visible to other users of that website. These privacy settings are not transferred between the Pelion Websites. You should adjust your privacy settings (where possible) on each Pelion Website which you visit.


Your Use of a Pelion Website

You agree to use a Pelion Website and any applicable licenses provided with content on the Pelion Websites only for lawful purposes and in accordance with these Terms. Examples of an unlawful or inappropriate use of a Pelion Website include (but is not limited to) using a Pelion Website in a way or provide content which:

  • infringes misappropriates or violates any third party intellectual property rights;
  • attempts to gain unauthorised access to the Pelion Website, the server on which the Pelion Website is stored or any server, computer or database connected to the Pelion Website;
  • attempts to or does modify, adapt, or hack the service or modify another website so as to falsely imply that it is associated with the Pelion Website, Pelion, or any other Pelion product or service;
  • generates or facilitates sending unsolicited email;
  • is defamatory, harmful to minors, or pornographic;
  • contains hate-related or violent content;
  • contains or distributes any viruses or programming routines intended to damage, surreptitiously intercept or expropriate any system, data or information; or
  • violates or encourages conduct that would violate any criminal laws, any other applicable laws, or any third-party rights.

We reserve the right to temporarily or permanently suspend, disable, or limit your access to a Pelion Website or remove content. We may report any illegal act to the relevant law enforcement authorities. Violence towards or abuse of Pelion staff will never be tolerated. This includes behaviour or language, spoken or written, that may cause staff to feel afraid, threatened or abused. Pelion will not tolerate this behaviour in any type of interaction with Pelion staff, including Live Chat and Pelion support services. Our staff will always try to assist you with any issues you may have, but if you behave in a rude, offensive, abusive or intimidating manner then our staff reserve the right to terminate the interaction with you. We reserve the right to temporarily or permanently suspend or terminate your Account. We may also report any illegal act to the relevant law enforcement authorities.

Our Content

All intellectual property rights (including copyright) in the look and feel of any Pelion Website are owned by Pelion (or its affiliates). All intellectual property rights (including copyright) in the content of any Pelion Website are owned by Pelion Holdings Limited (or its affiliates) or its licensors. Pelion Holdings Limited is the parent-company of Pelion. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated). You must not use, reproduce, duplicate, copy, sell, resell or exploit any part of the content of any Pelion Website without obtaining a license to do so from us or our licensors.

If you print off, copy, download, share or repost any part of a Pelion Website in breach of these Terms, your right to use the Pelion Website will cease immediately and you must, at our option, return or destroy any copies of materials which you have made.

When using any Pelion Website, you may be able to access or download certain content, such as source code, binary code, and documentation, provided by: a) Pelion (“Pelion Content”); or b) other Account holders or third party providers (“Third Party Content”).

Any such Pelion Content or Third Party Content is governed by the license that accompanies it. By using or downloading any Pelion Content or Third Party Content, you agree to the applicable license. It is your responsibility to ensure you have proper permission for your use of the content. If you are unclear as to what license applies to any content, it is recommended that you ask the author of the content. We grant you permission to download the information on to a computer and to make one hard copy of the information for reference purposes only.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way or remove the copyright notice from any such copies, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date. Commentary and other materials posted on the Pelion Website site are not intended to amount to advice on which reliance should be placed. You should always obtain professional or specialist advice before taking, or refraining from, any action on the basis of the contents on a Pelion Website. We disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to the Pelion Website, or by anyone who may be informed of any of its contents.

Your Content and Feedback

You may upload or otherwise provide certain content such as source code, binary code, documentation, or forum posts to a Pelion Website via your Account (“Your Content”). You are responsible for keeping your own backups of any material uploaded or otherwise provided to a Pelion Website. You represent and warrant that you have the right to provide Your Content to Pelion, the Pelion Website, and its users. You retain ownership of Your Content. It’s your responsibility to make clear the license under which you are providing Your Content.

By providing Your Content to a Pelion Website, you hereby grant to Pelion a non-exclusive, worldwide, royalty-free transferable license to use, reproduce, distribute, adapt, modify, and publish Your Content to the extent necessary to operate the Pelion Website or in connection with the service provided by the Pelion Website. We also have the right to disclose your identity to any third party who is claiming that any of Your Content constitutes a violation of their intellectual property rights or their right to privacy,

If you close your Account, Your Content which has been made public will remain accessible on the Pelion Website.

We would like you to provide any suggestions, comments, feedback, ideas, input or know-how you may have on improving any Pelion Website (“Feedback”). You represent and warrant that any Feedback is not confidential and does not contain any proprietary information which you do not have the right to provide to Pelion. You hereby give Pelion consent to publish your Feedback.


If you use any of Pelion trademarks then you must do so in accordance with the guidelines set out in the Pelion Trademarks section of this website. For the avoidance of doubt, you may not use any Pelion logo without the prior written consent from Pelion. If you wish to use a Pelion logo, please get in touch.


Please contact Pelion at the address below or by contacting us a [email protected]:

  • you are a rights holder (or an authorized representative) and you wish to report to Pelion any alleged infringement of your copyright or trademarks; or
  • you wish to report any other unacceptable or inappropriate content, including without limitation any threatening or defamatory behaviour, any indecent, obscene, hateful or offensive material.

Pelion IoT Limited
319 St. Vincent Street
G2 5LD
United Kingdom

By notifying Pelion of an alleged infringement you represent, under penalty of perjury that the information in the notification is accurate and that giving false, misleading or inaccurate information may result in civil or criminal liability.

Upon receipt, Pelion will review your notification and decide whether or not further action will be required. Such action may include without limitation, editing or removing the relevant material. Please contact us if you wish to report any abuse of Pelion intellectual property rights by a third party.

How we may use your personal information We will only use your personal information as set out in our Privacy Policy.

Our Liability and Warranties

Except where expressly provided otherwise in an agreement between you and us, Pelion provides no warranties express, implied or statutory, including, without limitation, the implied warranties of merchantability, satisfactory quality, non-infringement or fitness for a particular purpose under these terms and in respect of any Pelion website.

Any content provided on any Pelion Website (inclusive of third party content), and/or any services provided on any Pelion Website. You recognise that the current state of technology does not allow for error-free access to any Pelion Websites and interruptions, crashes, and downtime are beyond Pelion’s control and may occur from time to time. All information provided directly on the Pelion Website or indirectly through the Pelion website by hypertext link or otherwise is provided “as is” without warranty of any kind.

If you are accepting these terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity, its affiliates and all users who access any Pelion website through your account to these terms and conditions, in which case the terms “you” or “your” shall refer to such entity, its affiliates and users associated with it. if you do not have such authority, or if you do not agree with these terms and conditions, you must not accept these terms and may not use any Pelion website.

If you are a business user:
We will not be liable for any direct, indirect, incidental, special or consequential damages, or damages for loss of profits, revenue, data or use, incurred by you or any third party, whether in contract, tort or otherwise, arising in connection with these terms including from your access to, use of, or reliance upon information obtained from or through, the Pelion website and/or any services provided on the Pelion website. in particular, we will not be liable for:

  • Loss of profits, sales, business or revenue;
  • Business interruption;
  • Loss of anticipated savings;
  • Loss of business opportunity, goodwill or reputation; or
  • Any indirect or consequential loss or damage.

Notwithstanding anything to the contrary contained in these terms, the maximum liability of Pelion to you in aggregate for all claims made against Pelion in contract, tort or otherwise under or in connection with these terms, including but not limited to the website, your access to or use of (or your failure to gain access to or use of) the site, any content provided on the site (including third party content), and/or any services provided on the site, shall not exceed £100,000.

If you are a consumer:

  • Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.

Whether you are a business user or consumer:

  • This statement does not affect attempt to exclude our liability for death or personal injury arising from negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
  • Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods and/or services to you, which will be set out in our terms and conditions of supply of goods and/or services.

Your Indemnities

You agree to hold harmless and indemnify Pelion from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or due to: (a) direct or indirect use of Your Content, including any claim of alleged infringement or misappropriation of third party rights; (b) your breach of any of the representations and warranties herein; or (c) your violation of any applicable law or regulation.

Information about you and your visits to the Pelion Websites

We process information about you gained from your use of the Pelion Website in accordance with our Privacy Policy and our Cookie Policy.

Transactions concluded through Pelion Websites

Contracts for the supply of goods, services or information formed through the Pelion Website or as a result of visits made by you are governed by our terms and conditions for the supply of goods and/or services, a copy of which will be provided to you during each individual transaction.

Links from Pelion Websites

Where the Pelion Website contains links to other sites and resources provided by third parties, these links are provided for your information only. We are providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by us of the third party sites and resources. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third party websites, you do so at your own risk.

Changes to the Pelion Website

Access to the Pelion Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the information we provide on the Pelion Website without notice. We will not be liable if for any reason the Pelion Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of a Pelion Website, or an entire Pelion Website, including, to users who have registered an Account with us.

Right to Claim for Breach of Contract

If we suspend or ban you from using our service in a way that breaches these terms of service, you have a right to bring a claim against us for breach of contract.


Pelion Commitment to Compliance with Export Controls and Sanctions

It is Pelion policy to operate in strict compliance with all applicable export controls, sanctions laws and regulations, applicable customs requirements, and related reporting requirements.

As a Pelion customer, partner, employee, contractor, or other entity doing business with Pelion, receiving or using Pelion products and technologies, or using the Pelion Website, You must adhere to the applicable export and customs laws and regulations. Failure to comply is a serious offense and could result in civil or criminal charges and penalties, as well as significant reputational harm and loss of export privileges.

Export Control Classification Numbers (ECCNs) or related information for Pelion products and technologies are available upon request.


We cannot guarantee that any Pelion Website will be free from viruses or other harmful material so please update your computer’s virus protection software regularly.

The provisions contained in each clause and sub-clause of these Terms shall be enforceable independently of each of the others and if a provision of these Terms , or becomes, illegal, invalid, or deemed unenforceable by any court or administrative body of competent jurisdiction it shall not affect the legality, validity or enforceability of any other provisions of these Terms. If any of these provisions is so held to be illegal, invalid or unenforceable but would be legal, valid or enforceable if some part of the provision were deleted, the provision in question will apply with such modification as may be necessary to make it legal, valid or enforceable.

Except as expressly provided otherwise in a signed agreement between you and Pelion, these Terms constitute the entire agreement between the parties with respect to the subject matter hereof, and supersede and replace all prior or contemporaneous understandings or agreements, written or oral, regarding the subject matter.

Failure or delay to enforce any provision of these Terms shall not be deemed a waiver of future enforcement of that or any other provision.

If you are a business, these Terms are governed by the laws of England and Wales.

In the event of any dispute arising out of or in connection with these Terms, the parties agree to submit to the exclusive jurisdiction of the English courts.

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

Changes to these Terms

We may revise these Terms at any time by amending this page, and where appropriate, by notification on our Pelion Website. You should check this page from time to time to review any changes We have made. Some of the provisions contained in these Terms may also be superseded by provisions or notices published elsewhere on our Pelion Websites.