26 May 2021 CONFIDENTIAL LES-LTR-38602
SP-Version: 8.0
Arm uses a range of sub-processors (both third parties and entities of the Arm Group) to assist it in connection with the Pelion Device Management Service, as described in the Pelion Device Management Terms of Service.
Third-Party Sub-processors
The third-party sub-processors listed below provide infrastructure; customer and technical support, which may include phone and email support; response, diagnosis and resolution services; incident tracking; and responding to customer queries.
| Entity Name | Entity Location |
| Amazon Web Services EMEA SARL | Luxembourg |
| SY4 Security Limited | United Kingdom |
| Raw Engineering, LLC | United States of America |
Arm Group
The Arm Group entities listed below engage personnel to provide service support and IT-facility management in connection with the Service. This support and management includes engineering activities related to managing the availability, latency, scalability and efficiency of the Service; product management; and customer support.
| Entity Name | Entity Location |
| Arm Cloud Services Inc | United States of America |
| Arm Cloud Services Limited | United Kingdom |
| Arm Cloud Technology Inc. | United States of America |
| Pelion (Finland) Oy | Finland |
| IoT Pelion (Israel) Ltd. | Israel |
| Pelion (Japan) KK | Japan |
| Arm Technology (China) Co Ltd | People’s Republic of China |
| Arm Canada, Inc | Canada |
| Pelion (India) Pvt Ltd | India |