Pelion platform upgrade FAQs

We understand that change can sometimes be challenging, but are confident that the upgraded Pelion platform will bring about positive impact in your user experience. We have compiled some helpful FAQs to get you in the know and to ensure a smooth transition to your upgraded platform.

What's changing?

This upgrade offers a more scalable platform with improved functionality that enables the addition of new features tailored to our customers and their business needs.

You will see some new and improved features in your upgraded Pelion portal:

  • Improved navigation with easier access to key features
  • New bulk actions, action tracking, retry all failures and Subscriber group actions
  • Invoicing is easier to reference and more concise
  • APIs are now called Applications – a more secure way of integrating the Pelion platform with your own systems

A number of Pelion customers are already operating on this upgrade successfully. If you do encounter any issues our helpful Support team will be available to assist you.

No, you cannot roll back to the previous version. We are confident that this upgrade will cause you minimal disruption, however if you are encountering issues please contact the Pelion Support team.

No, after your portal has been upgraded you will log in at

Yes, you can log in with the same credentials. If you’d like to reset your password, this can be done on the login screen.

You will find help on the portal left navigation. Simply click on help and navigate to our help documentation.


All team members who have access to the Pelion portal.

Unless you provide portal or API access to your suppliers or customers, you do not need to inform them of the upgrade.

You can forward your team the Pelion notification email, that links to this FAQ and provides all Pelion touch points.


Pelion will be running a staged upgrade process for customers from February 2024. The Pelion Support team will be in touch to provide you ample notice for your exact date for the upgrade.

We aim to have you upgraded and ready to log in as quickly as possible. Once started the upgrade should not take long, however please allow up to 24 hours for the upgrade to complete. You will receive an upgrade completed email as soon as it is done, so keep an eye on your inbox.

Please note… detailed billing data may continue to populate post upgrade. If you notice anything missing, please let us know.

The Pelion Support team will inform you of your upgrade schedule well in advance. They will also inform you when the upgrade is complete, and your new portal is ready to log in to. For any user that logs in to the portal while the update is in progress, there is upgrade messaging and instructions to keep everyone informed.

Connectivity services

Your Pelion portal account will be unavailable while we perform the upgrade. The upgrade will not affect connectivity services for your deployed devices.

No, all historical data (including billing data) will be retained.


For more information or to express any concerns, please contact our Pelion Support team or get in touch with your Account Manager.

Pelion have invested significantly in our security and engineering processes, however if you still have concerns about the upgrade please contact the Pelion Support team.

You will find help on the portal left navigation. Simply click on help and navigate to our help documentation, API and release notes.