DevicePilot Smart IoT Service Management solution delivers exceptional service and increased customer satisfaction by combining incident management, performance analytics and automation.

Building IoT is hard but running it can be harder, you need confidence that your device estate is delivering the business service to your customers and that when problems arise they are dealt with quickly before the customer is impacted. 

DevicePilot Smart IoT Service Management solution applies our proven IPS methodology on top of our platform to provide world-class operational processes ready to support your business growth.

By combining Incident Management, Performance Management and Automation your Product, Operations and Customer Support teams can drive up customer satisfaction and growth, while maintaining or reducing your operational costs.

DevicePilot focuses on the Services being delivered and aligns the business goals so that by intelligently prioritising incident resolution you can maximise the business outcomes and hit your SLA targets.

More information on DevicePilot, Service Management and Case Studies is available at

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