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Connect your Pelion IoT SIM

Follow the four simple steps below to get your device well-connected with a Pelion IoT SIM.

Step 1: Get your SIM

If you don’t already have your Pelion IoT SIM and want to try our connectivity contact our sales team to discuss your requirements.

Step 2: Log in to the Pelion portal

If you have not logged in previously, you will need to register your account. When signing up you or the registered account holder will have received a welcome email containing your login credentials. If you are not the account holder and do not have a login, please reach out to the account holder who can register your user access. 

Once you have your login details go to the relevant portal and login with your username and password. 

Step 3: Activate your SIM

For security, your SIM has been shipped to you in a pre-activated state. In order to use it on the Pelion network you will need to activate the SIM and initiate the subscription. 

Go to Activate in the left navigation and follow the instructions below: 

Enter your SIM ICCID

Enter the ICCID printed on the back of your SIM card.

Select a rate plan

You will then be asked to select a rate plan. If you have more than one option and you are unsure, click on the (?) beside the tariff name to see more detail.

Activate your SIM

Now just click next and your activation is complete.

Step 4: Configure your device

Now that you have activated your SIM, punch out the SIM to the size that your device requires, place it in your device SIM tray and power on the device. 

Once your SIM is installed, you will need to configure your device APN settings to connect to the Pelion data network. How to do this depends on the device you are using and you may need to refer to the manufacturer guidelines, but finding the APN settings is easy. 

View SIM

To find your APN settings in the Pelion portal, go to Subscribers in the left navigation and then click on a SIM to view its record.

Networks tab

From here click on the Network tab, where you will find the APN name, username and password. You will require these when setting up your device. 

Set security

Don’t forget to set your security to PAP or CHAP at this stage. Do not select no security. 

Your device is now well-connected!