About the role:
We are looking for an enthusiastic Senior Network Support Engineer to join our growing company to provide first-class expertise and support to our valued customers here at Pelion. This position is a hybrid role, with the flexibility to work at our state-of-the-art office located at St Vincent Street in Glasgow. Working with our hard working, creative, and passionate colleagues, you will be crucial to the customer success experience for all our customers, providing vital and exceptional service when they need it the most.
What you will be doing
- Provide a variety of technical guidance and support across all our Connectivity Management products and services to our customers
- Support our customers with incident and service requests, customer onboarding and testing
- Performing advanced troubleshooting (M2M technology, Open VPNs, IPSEC, AWS , K8S , IoT devices etc).
- Working closely with the wider technical support teams for issue resolution / future release requirements
- Liaising with 3rd party suppliers and partners
What we’re looking for:
- Good understanding of TCP/IP addressing, VPN, DNS, APIs
- Experience with MNOs (Mobile Network Operators – incl. roaming partners)
- Understanding of APNs, IPSec’s, OpenVPN, & relating technologies
- Experience interpreting traffic traces with WireShark/CloudShark
- Experience using SaaS, networking and/or IoT/M2M advantageous
- Experience in Connectivity as a Service (CaaS) and Platform as a Service (PaaS)
- Experience of network monitoring solutions – Grafana
- Clear understanding of SLAs and KPIs
- Experience with automation platforms – RunDeck
- Experience with SIM card technologies and/or cellular routers.
- Strong troubleshooting skills, understanding and differentiating localised issues and service wide impact
- Experience with Windows, Linux, CMD and BASH.
Why Pelion?
We believe that people are the key to Pelion’s success. That’s why we provide a number of great benefits, including: competitive reward packages; flexible working; family friendly policies; career and personal development; and health and well-being initiatives; to deliver our people with the best work environment possible.
Pelion is an IoT connectivity MVNO that provides simple, secure connectivity for IoT devices. With a track record spanning back over 20 years, Pelion has been at the forefront of shaping IoT connectivity as an innovator delivering marketing leading solutions focused on our customer’s success. Pelion is recognised as a ‘visionary’ in the Gartner Connectivity Management Magic Quadrant, CRN’s Top 10 Coolest IoT Software Companies and Analysis Mason IoT Connectivity Disruptors.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Benefits
- Flexible, hybrid working
- 25 days holiday, plus 5 “Take 5” days & 8 bank holidays a year
- 7% pension contribution
- Access to comprehensive health, dental and vision plans
- Health assessment
- Worldwide travel insurance
Job Number 10014
Ready to go?
Ready to get started with Pelion? Send us a copy of your CV and a covering letter explaining why you are a good fit.